Returns & Cancellations
What's your return policy?
We're sorry to hear you weren't in love with our products, and if you have any feedback we want to hear how we could do better (send feedback to email@example.com).
To return any products, you must ensure they are still sealed, unused and have been properly re-packaged if the original shipping material has been damaged or disposed of.
If you purchased your products through a third party retailer they must be returned to original place of purchase, in accordance to the retailer's return policy.
To complete a return please contact our support team via live chat or firstname.lastname@example.org, and we will arrange directly how to proceed.
What's your cancellation policy?
Orders will be eligible for cancellation if they have not been shipped.
Unfortunately, if they have been dispatched you must send the unopened parcel back to us, we offer a paid return service for the first occurrence of this on account, and any subsequent events hereafter will have shipping costs deducted from the refund amount.
If you need to edit an order, we can act if not already locked for shipping. If you'd like to switch, or swap any products we recommend contacting our support team via live chat or email@example.com.
This ensures that your order is submitted to our fulfilment services correctly, and with your intended items and that dispatch does not occur without your changes being made.
Not Received Your Order?
We have a statutory 14 working day policy on items not received. We ask for your patience during this time.
If your item has not been received after 14 working days, please contact us at firstname.lastname@example.org with your order number and we will investigate and find a resolution.
Updated: August 18, 2021